Handling of arrivals from destinations with known COVID-19 cases
It is recommended that guests arriving from or who have transited through affected areas – Northern part of Italy- Lombardy, Piedmont, Veneto and Emilia Romagna, China (including Hong Kong), Singapore, Japan, Iran, South Korea, are asked to self-quarantine themselves for 14 days from arriving from the affected area.
Employees arriving from destinations with known COVID-19 cases
It is recommended that employees arriving from or who have transited through affected areas – Northern part of Italy- Lombardy, Piedmont, Veneto and Emilia Romagna, China (including Hong Kong), Singapore, Japan Iran, South Korea, are asked to self-quarantine themselves for 14 days from arriving from the affected area. Further countries and regions as declared by the Superintendence of Public Health.
Social Gatherings
It is advisable to limit as much as possible social gatherings and activities involving a number of people in enclosed venues.
Guests reporting sick during their stay
Identify whether the guest has arrived directly or transited through an effected area in the past 14 days. The effected areas currently are: Northern part of Italy- Lombardy, Piedmont, Veneto and Emilia Romagna, China (including Hong Kong), Singapore, Japan Iran and South Korea.
If this is not the case, the person should be referred to a GP or other doctor.
If it is confirmed that the guest came from an effected area, and is suffering from fever, cough or shortness of breath the following procedure applies:
- The sick guest should not go to private clinics, emergency department, health centres, pharmacies or to other healthcare facilities.
- The hotel should ask the sick guest to self-quarantine in his/her room. The public health authorities should be contacted on phone (+356) 21324086.
- In such cases, Public Health authorities will assess the case and if need be visit the hotels themselves to swab the sick guest.
- Results of swabs taken from the patient may take a number of hours. It is therefore imperative that in the meantime, the guest remains in the room, no one enters the room and no items are taken out of the room.
- Sick guests are to be serviced (e.g. served meals) via room service. No member of the hotel staff should enter the room where the sick person is. Any item/meals requested by the guest should be left outside the room, and the guest can take the food/ items. No visitors are allowed in the room.
- If through the tests carried out, it is determined that the patient is suffering from COVID-19, the Health Authorities would once again intervene to transfer the sick guest safely to a healthcare facility, where he/she would be kept in isolation and treated.
- The accommodation establishments are to cooperate with the Health Authorities in their exercise to trace those persons with whom the sick guest was in contact.
- The Health Authorities will then advise on the procedure to sanitize the guest room or premises.
- If there are more than one guest in the same room, ideally a separate room is provided to the other guests.